Refund policy

At Bronsun.com, we strive to provide high-quality professional products. Due to the cosmetic nature of our products, we are unable to accept returns on any product that has been opened, used, or damaged after delivery.

Return Eligibility

We accept returns only if all of the following conditions are met:

• The return request is made within 7 days of receiving your order.
• The product is unopened, unused, and in its original condition.
• The product is returned in its original packaging whenever possible.

Products that have been opened, used, tampered with, or damaged are not eligible for return or refund due to hygiene and product safety requirements.

Return Shipping

Customers are responsible for all return shipping costs.

Original shipping charges paid at the time of purchase are non-refundable, as those charges have already been applied to the original shipment.

Order Errors

If you believe you received an incorrect item due to an error on our part, please submit a message through our Contact Us page within 7 days of receiving your order. Please include your order number and a description of the issue so we can review your request.

Shipping Damage

Bronsun.com is not responsible for damage that occurs during transit. Customers are responsible for selecting the shipping service that best meets their needs. If you have questions regarding shipping or available shipping options before placing your order, please contact us.

Questions

If you have any questions about your order, our products, or this policy, please contact us through the Contact Us page on our website.