Shipping Policy

Last Updated: July 23, 2026

Bronsun.com is an independent United States distributor of professional cosmetic products. This Shipping Policy applies to purchases made through Bronsun.com and explains the responsibilities of Bronsun.com and the customer regarding order processing, carrier selection, shipment, and delivery.

By placing an order through Bronsun.com, you acknowledge and agree to the terms of this Shipping Policy.

Order Processing

Bronsun.com makes every reasonable effort to process and ship orders promptly after they are received.

However, Bronsun.com does not guarantee:

• Same-day processing

• Same-day shipment

• Next-day shipment

• A specific processing time

• A specific shipment date

• Delivery by a particular date or event

Processing times may vary due to order volume, weekends, holidays, inventory availability, staffing, weather, carrier schedules, system interruptions, or other circumstances.

Any processing estimate provided by Bronsun.com is an estimate only and is not a guarantee.

Customer-Provided Shipping Information

Customers are responsible for entering a complete and accurate shipping address during checkout.

Before completing an order, the customer is responsible for verifying all shipping information, including:

• Recipient name

• Street address

• Apartment, suite, or unit number

• City

• State or province

• Postal or ZIP code

• Country

• Telephone number, where requested

Bronsun.com is not responsible for delivery problems caused by incorrect, incomplete, outdated, or improperly formatted shipping information supplied by the customer.

Submitting an order with incorrect shipping information does not obligate Bronsun.com to replace, refund, redirect, or reship the order without additional payment.

Carrier and Shipping Service Selection

During checkout, the customer selects the available shipping carrier and service level and agrees to pay the displayed shipping charge.

The customer is responsible for determining whether the selected carrier and shipping service are appropriate for the customer's needs.

Bronsun.com does not select the carrier or service level on the customer's behalf unless a separate arrangement has been expressly agreed to in writing.

By choosing a shipping option and completing the purchase, the customer authorizes Bronsun.com to purchase the corresponding shipping label and tender the package to the selected carrier.

Carrier Estimates Are Not Guarantees

Shipping and transit estimates displayed during checkout are provided by third-party carriers.

These estimates do not constitute promises or guarantees made by Bronsun.com.

Bronsun.com does not guarantee:

• Carrier delivery dates

• Transit times

• Weekend or holiday delivery

• Express or expedited delivery performance

• Delivery before an appointment, event, class, vacation, or other deadline

• The accuracy of estimated arrival dates displayed during checkout

Paying for an expedited shipping service does not guarantee that Bronsun.com will process or ship the order on the same day.

Expedited shipping generally refers to the carrier's estimated transportation time after the carrier receives the package. It does not eliminate order processing time and does not create a guaranteed shipment date.

Transfer to the Shipping Carrier

Bronsun.com's responsibility is limited to reasonably processing the order, preparing the shipment, purchasing the shipping label selected and paid for by the customer, and tendering the package to the selected carrier.

Once the carrier accepts or takes possession of the package, the transportation, handling, routing, scanning, and delivery of the shipment are controlled by the carrier.

To the fullest extent permitted by applicable law, the customer assumes the risk of delay, loss, theft, damage, misdelivery, or non-delivery after the package has been accepted by the selected carrier.

Bronsun.com is not a shipping carrier and has no control over a shipment after it enters the carrier's possession.

No Shipping Insurance or Warranty

Bronsun.com does not insure or warrant shipments against loss, theft, damage, delay, misdelivery, or non-delivery unless Bronsun.com expressly states in writing that insurance or shipping protection has been included.

The purchase of postage or an expedited shipping service does not mean that the shipment is insured.

The customer is responsible for purchasing any optional carrier insurance or shipping protection that may be available during checkout or directly through the carrier.

If no insurance or shipping protection is purchased, the customer accepts the risk associated with an uninsured shipment.

Lost, Stolen, Delayed, or Misdelivered Packages

To the fullest extent permitted by law, Bronsun.com is not responsible for:

• Lost packages

• Stolen packages

• Packages stolen after delivery

• Misdelivered packages

• Packages delivered to a neighboring address or incorrect location by the carrier

• Packages marked as delivered but not located by the recipient

• Carrier delays

• Missed delivery dates

• Weather-related delays

• Routing errors

• Carrier scanning errors

• Delivery exceptions

• Damaged packages

• Packages that are not collected from a carrier facility

• Packages returned because the recipient was unavailable

• Packages returned because delivery was refused

• Packages returned because of an incorrect or incomplete address

Customers should contact the selected shipping carrier directly regarding tracking, delivery, loss, theft, damage, or misdelivery issues.

Bronsun.com may provide available tracking information or documentation as a courtesy, but doing so does not mean that Bronsun.com accepts responsibility for the carrier's actions or the outcome of a carrier claim.

Packages Marked as Delivered

If tracking information shows that a package was delivered, Bronsun.com will consider the carrier's delivery scan to be evidence that the carrier completed delivery.

Customers should check with household members, neighbors, reception areas, mailrooms, front desks, parcel lockers, and the selected carrier before contacting Bronsun.com.

Bronsun.com is not responsible for replacing or refunding packages marked as delivered by the carrier, except where required by applicable law.

Shipping Charges Are Non-Refundable

Shipping charges pay for the shipping service selected by the customer.

Once a shipping label has been purchased and used, the shipping charge is non-refundable.

Shipping charges will not be refunded because of:

• Carrier delays

• Missed estimated delivery dates

• Refused delivery

• Incorrect or incomplete addresses

• Unclaimed packages

• Returned packages

• Misdelivery

• Loss

• Theft

• Damage in transit

• Customer dissatisfaction with carrier performance

• Failure of a package to arrive before a specific event or deadline

If Bronsun.com cancels an order before the shipping label is used, any applicable unused shipping charge may be refunded.

Address Changes and Order Changes

Customers should review their order and shipping address carefully before submitting payment.

Bronsun.com does not guarantee that an address, product, quantity, carrier, or shipping service can be changed after an order has been submitted.

Requests for changes may be reviewed as a courtesy, but Bronsun.com is not responsible if an order is processed or shipped before the request is received or completed.

Once a package has been accepted by the carrier, customers must contact the carrier directly regarding any requested delivery change, hold, interception, or redirection.

Any carrier fees associated with an address correction, redirection, interception, or delivery change are the customer's responsibility.

Returned and Undeliverable Packages

If a package is returned to Bronsun.com because it was refused, unclaimed, undeliverable, improperly addressed, or affected by unsuccessful delivery attempts, the original shipping charge will not be refunded.

Before the order can be reshipped, the customer must pay all additional shipping costs.

Bronsun.com may also deduct carrier return fees, address correction fees, customs charges, or other costs incurred as a result of the returned shipment from any refund that may otherwise be available.

Returned products must remain eligible for return under the Bronsun.com Return & Refund Policy. A package being returned by the carrier does not automatically qualify the products for a refund.

International Shipments

For international orders, the customer is responsible for understanding and complying with the import, customs, tax, licensing, and product requirements of the destination country.

The customer is responsible for:

• Customs duties

• Import taxes

• Brokerage fees

• Inspection fees

• Handling fees

• Local carrier fees

• Documentation requirements

• Product restrictions

• Customs clearance

Bronsun.com is not responsible for customs delays, rejected imports, seized products, abandoned shipments, unpaid duties, refused delivery, or packages returned by customs or local authorities.

Original shipping charges and customs-related fees are non-refundable.

Damage During Transit

Bronsun.com takes reasonable care when preparing and packaging orders.

However, Bronsun.com does not insure or warrant packages against damage occurring after the selected carrier accepts the shipment.

Damage caused by carrier handling, crushing, temperature exposure, weather, leakage, theft, or other transit conditions is the responsibility of the carrier or any separately purchased insurance provider, to the fullest extent permitted by law.

Customers should retain the original packaging, shipping label, photographs, and damaged contents when submitting a claim to the carrier.

Fulfillment Errors Made by Bronsun.com

Bronsun.com remains responsible for errors caused by its own order fulfillment process.

Examples may include:

• Shipping a product different from the product ordered

• Omitting a paid product from the shipment

• Shipping the incorrect quantity

• Shipping an order to an address different from the address provided by the customer

• Failing to tender the package to the selected carrier

If Bronsun.com makes a fulfillment error, please contact bronsun.com@gmail.com within seven days of receiving the order.

Please include the order number, a description of the issue, and clear photographs of the products, packaging, packing materials, and shipping label where applicable.

Bronsun.com will review the claim and, if the error was caused by Bronsun.com's fulfillment process, will determine an appropriate correction.

Claims relating to carrier delay, loss, theft, damage, misdelivery, or non-delivery are not fulfillment errors by Bronsun.com.

Limitation of Responsibility

To the fullest extent permitted by applicable law, Bronsun.com's responsibility for shipping is limited to accurately processing the order and tendering it to the carrier and service selected by the customer.

Bronsun.com is not the manufacturer of the products offered for sale and is not affiliated with, owned by, or controlled by the shipping carriers offered during checkout.

Bronsun.com does not control carrier operations and is not responsible for the acts, omissions, delays, representations, or performance of any shipping carrier.

Nothing in this Shipping Policy excludes or limits any right or liability that cannot legally be excluded or limited.

Questions Before Ordering

Customers who have questions about processing, shipping options, transit estimates, deadlines, insurance, or delivery risks should contact Bronsun.com before placing an order.

Questions may be sent to:

bronsun.com@gmail.com